Faq
Frequently Asked Questions
Do you offer emergency boiler repair?
Yes, we provide 24/7 emergency boiler repairs across Tipton, Dudley, Sandwell, and the wider West Midlands, including evenings, weekends, and bank holidays.
Are you Gas Safe registered?
Yes, all our engineers are fully Gas Safe registered, and certification details are provided with every CP12 and boiler service.
Do you charge a call-out fee?
No, we do not charge a call-out fee within our service area. We always provide clear pricing before starting any work.
Which boiler brands do you work with?
We work with all major manufacturers including Vaillant, Worcester Bosch, Ideal, Baxi, Glow-worm, Main, Ariston, Ferroli, and Biasi.
Do you install new boilers?
Yes, we install all types of boilers including combi, system, and regular boilers, sized correctly for your home and heating needs.
How often should I service my boiler?
We recommend servicing your boiler once every 12 months to maintain efficiency, safety, and to keep manufacturer warranties valid.
Do you provide landlord Gas Safety Certificates (CP12)?
Yes, we provide CP12 certificates for landlords, usually completed and emailed within the same week.
Do you install heat pumps?
Yes, we install and service air source heat pumps designed for energy-efficient heating and long-term performance.
Can you fix leaking radiators or heating issues?
Yes, we repair radiator leaks, cold radiators, pipework issues, and perform full system diagnostics and flushing if needed.
How quickly can you attend a job?
In many cases, we offer same-day or next-day service depending on urgency and location, especially for emergency breakdowns.